Terms & Conditions

1           Definitions

Unless the context requires otherwise, in these terms and conditions:

(a)        Prize means the prize packages referred to in clause 5.1 (as substituted from time to time);

(b)        Prize Winner means an entrant that is selected in accordance with clause 4.1;

(c)        Promotion means the Valentine’s Day promotion as specified in these Terms and Conditions;  

(d)        Promotion Period means the period commencing at 8:00pm (AEST) on 1 February 2024 and ending at 11.59pm (AEST) on 29 February 2024;

(e)        us, we, and our refers to Z1Z Hinterland Pty Ltd of Level 10, 190 St Georges Terrace, Perth 6000, WA; and

(f)         you and your refers to the person entering the Promotion and accepting these terms and conditions.

2           Eligibility

To be eligible to enter the Promotion, you must:

(a)        not be an employee of us or an employee of any related body corporate or related entity;

(b)        be 18 years of age or older;

(c)        be a resident of New South Wales, Queensland or Victoria; and

(d)        have only submitted one (1) entry into the Promotion.

3           Entry to the Promotion

To enter the Promotion, you must:

(a)        complete the web form with your name, email address, the post code you reside in and your mobile telephone number;

(b)        be a New South Wales, Queensland or Victorian resident;

(c)        agree to these Terms and Condition; and

(d)        agree to be added to the Gaia Retreat & Spa mailing list.

Each person is limited to one (1) entry into the Promotion.

No other method of entry will be accepted.

4           Draws

Winners will be selected at random via a number generator and contacted by email to the email address specified in the completed web form on 1 March 2024.

4.1       Prize Winners

We will select an eligible entry at random as the Prize Winner.

4.2       Award of Prizes

A Prize will be awarded to a Prize Winner only once they have claimed their Prize in accordance with clause 6 of these terms and conditions.

5           Prize

5.1       Prizes

The Prize Winner will receive (at our complete discretion) the following Prize:

(a)        two (2) nights accommodation for two guests in the Komala Villa within Gaia Retreat & Spa (dates for the booking subject to our accommodation policy available on the website and any blackout dates will be notified by us to the Prize Winner at the time of booking);

(b)        all daily meals for two guests during your booked stay (noting any additional meals or alcohol will be at the cost of the Prize Winner);

(c)        the Bay Dream for Lovers couple’s treatment at Gaia Spa to be used during your stay and not to be redeemed for cash or exchanged for other treatments;

(d)        a complimentary bottle of Frank Bonville Gran Cru, Blanc de Blanc Campagne (subject to availability at the time of the booking) and gourmet chocolates selected by us and a gift from us on arrival;

(e)        a Wellness Orientation to be used during your stay;

(f)         optional Daily Retreat Activities as advised by our staff at the time of your arrival as well as use of all Gaia Retreat facilities available for the dates of your booked stay;

(g)        late checkout until 12pm;

(h)        return complimentary airport transfers (not including flights) from Ballina or Coolangatta for the dates you have booked to stay with us; and

(i)         Flight Centre voucher valued at $1,000 to be used for two (2) return flights to Ballina or Coolangatta for the dates you have booked to arrive for your stay and the date you are departing.

5.2       Prize Value

The maximum total retail value of the Prize is $8,000 plus GST.

5.3       Price Conditions

Each Prize is subject to the following conditions:

(a)        Expiry: The Prize must be used by the Prize Winner by 11:59pm on February 28 2025.

(b)        No sale, transfer or exchange of Prize: the Prize is non-transferable and cannot be exchanged or redeemed for cash, resold (at a premium or otherwise) or advertised or offered for resale through any medium. If for any reason, a Prize Winner cannot take any component of their Prize, then that component of the Prize will be forfeited.

(c)        Block out dates: It is a condition of accepting the Prize that your use of the Prize is not available during the following key peak periods:

(1)        Easter 2024 – being Friday 29 March 2024 to 1 April 2024; and

(2)        New Years Eve 2024 – being 27 December 2024 to 3 January 2025.

(d)        Prize Terms: the components of the Prize are subject to availability. If any component of the Prize is unavailable for any reason due to circumstances beyond our reasonable control, we reserve the right to substitute that component of the Prize with another prize of equal or greater value, subject to any applicable laws or written directions made under applicable legislation.

(e)        Additional Terms: it is a condition of accepting the Prize that the Prize Winner (and any guests participating in using the Prize) must comply with any conditions of use applicable to the Prize. We are not responsible or liable for any loss, damage or injury suffered by any Prize Winner or their guest as a result of the conduct of the Prize suppliers, or otherwise as a result of the Prize Winner and their guest accepting and/or using a Prize, except for any loss, damage or injury which is due to our negligence or wilful misconduct or which cannot be excluded by law. We are not responsible for any changes in times or dates, cancellations or rescheduling of events that may prevent a Prize Winner from redeeming their Prize or any part of it.

6           Claim of Prize

We will contact the Prize Winner via email within 1 business day of the draw completed in accordance with clause 4.1 to notify them that they are the Prize Winner. The Prize Winner must provide photo identification (and/or any other information we reasonably request) via email to our nominated representative to verify that they meet the eligibility criteria set out in clause 2 and that they are the relevant Prize Winner. Following the email confirmation, the Prize Winner will receive a phone call (using the number provided on the web form) to complete the booking process.

7           Redraw

We reserve the right to redraw the Prize, in accordance with the terms and conditions of the original draw, if the Prize Winner is unable to satisfy these terms and conditions or forfeits their right to their Prize. A redraw is to occur up to a maximum of ten times (or any other number of times as determined in our sole discretion). If a Prize Winner has not claimed their Prize in accordance with these terms and conditions after ten redraws (or the number of redraws we determine) the Prize will be forfeited 3 months from the date of the last re-draw.

8           Winner publicity

You irrevocably agree that we may use your entry for any matter incidental to the Promotion (or any other promotion we run) without compensating you for such use, including:

(a)        that we will publish the Prize Winner on our website;

(b)        by reproducing and communicating your entry and/or that you are the Prize Winner to the public in whole or in part; and

(c)        by publicising, broadcasting and communicating your name, character, likeness and Instagram profile to the public.

9           General conditions

(a)        Use of automated software: the use of any automated entry software or any other mechanical or electronic means which allows you to automatically enter the Promotion repeatedly is prohibited and will render all entries submitted by you invalid.

(b)        Lost or delayed communications: we will not be responsible for any delayed, lost or misdirected email or any other communication.

(c)        Disclaimer: our responsibility to provide a Prize is limited to the Prize described in these terms and conditions. We do not accept any further liability or commitment beyond what is stated in these terms and conditions and will not be liable for any failure of our agents or contactors to supply Prize as stated. All times are best estimates only and we do not guarantee that events will take place exactly at the times stated in these terms and conditions. The Promotion is in no way sponsored, endorsed or administered by, or associated with, Instagram.

(d)        Release: to the extent permitted by law:

(1)        you and any other person partaking in any component of a Prize, release and indemnify us in respect of any claim, loss, damage, injury, expense, cost or charge sustained or in any way incurred in connection with the Prize or Promotion, or your or their participation in the Prize or Promotion; and

(2)        Us, our related entities, their officers, employees, contractors and agents will not be liable for any loss, damage personal injury or other liability (including direct, indirect, consequential and economic losses) suffered or sustained in connection with this Promotion, the promotion of this Promotion, or the use of any Prize.

(e)        Force Majeure: we will not be responsible for any forces of nature, pandemics, acts of God, war (declared or undeclared), riot, explosion, acts of terrorism, labour or industrial dispute including strike, action or inaction of Government (including in relation to COVID-19), forced or cessation of or interruption to trade and any other acts which are not reasonably within our control and may affect the Promotion or a Prize. If one or more of these acts occur, we reserve the right to cancel the Promotion, defer the Promotion, or change these terms and conditions.

(f)         Disputes: in the event of a dispute, our decision is final and binding and no correspondence will be entered into.

(g)        Privacy Notice: we may collect your personal information (including, for example, your name, handle and contact details) for the purposes of:

(1)        conducting the Promotion, including publicising the results of the Promotion;

(2)        running future promotions;

(3)        our general marketing and publicity activities; and

(4)        any other purposes related or ancillary to the above purposes.

We may disclose the personal information we collect to our related entities, the employees, contractors and agents of our related entities, and our employees, contractors, agents, partners and co-promoters in connection with the above purposes. By entering this Promotion, unless you otherwise advise us, you consent to the retention and use of your personal information in this manner. Additional information about how we collect, use and disclose personal information, and the privacy complaints process, is available in our privacy policy available at www.fiveight.com/privacy-policy.

(h)        Amending these terms and conditions: subject to any applicable laws or written directions made under applicable legislation, we reserve the right to amend these terms and conditions to address any misinterpretation, misinformation or misunderstanding that may arise in the application of these terms and conditions.

(i)         Acceptance of Terms and Conditions: your participation in the Promotion constitutes an acceptance of these terms and conditions. If you do not accept all of these terms and conditions, you must not participate in the Promotion.

(j)         Disqualification: we may disqualify you from participating in the Promotion for any reason in our sole discretion. You agree that any decision to disqualify you is final.

(k)        Cancellation of the Promotion: subject to any applicable laws or written directions, we reserve the right to cancel the Promotion at any time for any reason whatsoever.